CAPSTONE warrants the PRODUCT to be free from defects in workmanship and materials for the Warranty Period. If the PRODUCT fails during normal and proper use within the Warranty Period, CAPSTONE, at its discretion, will repair or replace the defective parts of the PRODUCT, or the PRODUCT itself, with new or reconditioned parts or PRODUCTs that are functionally equivalent or superior to those originally supplied.

This Warranty applies only if the PRODUCT was newly manufactured on the Date of Purchase and not sold as used, refurbished or manufacturing seconds. Please keep the original purchase invoice for future service request. This Warranty does not include failure caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, non-CAPSTONE modifications to the PRODUCT, normal wear and tear or any other event, act, default or omission outside CAPSTONE’ control.

This Warranty applies to the product only; the Warranty does not apply to any other accessory equipment, such as cables, power supply, batteries and other consumables/installation equipment. CAPSTONE’s sole liability under this warranty shall be limited to repairing or replacing the product. Any liability for indirect or consequential loss or damage of any kind incurred or suffered by the customer due to a defect of the product, or for any loss resulting from a delay in repair or loss of data, is excluded. Compelling regulations by law remain unaffected by this.

All components that a CAPSTONE Service Center repaired or replaced will be under warranty for three months or for the remainder of the warranty period, whichever is applicable. The Repair Center may recover the originally configured operation system bundled with the PRODUCT. CAPSTONE will not restore or transfer any data or software from the PRODUCT’s original storage media. If the PRODUCT is repaired, all user generated data may be permanently deleted. If the PRODUCT is under Warranty, YOU hereby agree to transfer the ownership of replaced defective parts and such parts shall automatically become the property of CAPSTONE.

Any software delivered with the PRODUCT is provided “as-is”. CAPSTONE does not guarantee uninterrupted or error-free operation of any software provided with the PRODUCT. This warranty covers the hardware of the PRODUCT. CAPSTONE will provide technical support for the PRODUCT’s preinstalled software only when it concerns the proper functioning of the hardware. For other problems with the software, we advise YOU to review the user manuals, the CAPSTONE support web site and/or other online resources. Third party software may require support from the respective vendors.

When Using the PRODUCT

• Read the user manual first and use the PRODUCT only according to the user manual.
• KEEP THE ORIGINAL PACKAGING. In case the PRODUCT needs to be returned for repair, original packaging provides a better protection for the PRODUCT and is required for processing.
• Please check the manual and CAPSTONE support website for troubleshooting solutions, before contacting the customer service.

When Contacting CAPSTONE Customer Care

• Before contacting CAPSTONE Customer Care, ensure that YOU have the PRODUCT in front of YOU and that it is turned on, if feasible. Please also be ready to provide the PRODUCT’s serial number, the model name, and proof of purchase.
• You may call our toll-free number at 1.888.570.8889 (Business Hours: Monday – Friday 9:00 am to 5:00 pm Eastern Standard Time).
• YOU will be requested by CAPSTONE to perform some of the PRODUCT’s troubleshooting tasks or actions, which may include the following:
  • Restoring the PRODUCT’s operating system, factory-installed drivers, and applications to the factory default settings.
  • Installing updates, patches or service packs.
  • Running diagnostic tools and programs on the PRODUCT.
  • Allowing CAPSTONE technical support agent to access the PRODUCT with remote diagnostic tools (when available).
  • Performing other reasonable activities requested by CAPSTONE, which will assist in identifying or resolving the problems.
• If the problem is not solved remotely, YOU may have to return the PRODUCT to a CAPSTONE Repair Center (this process is called “RMA”). CAPSTONE will issue an RMA number for the PRODUCT. Please record the RMA Number for tracking purposes.
• Describe the problem clearly and completely on the RMA request form.
• Ensure that YOU have removed any personal, confidential, or proprietary information before any service process is started. YOU agree that CAPSTONE may delete any data, software, or programs installed on the PRODUCT without restoring them. CAPSTONE shall not be held liable for the permanent loss, damage, or misuse of data.
• Pack the PRODUCT in the ORIGINAL PACKAGING.
• Remove any labels and other previous shipment markings on the box that are no longer applicable
• Wrap all items separately
• Use original cushioning material
• Use strong tape designed for shipping
• Do not use string or paper over-wrap
• Place a duplicate address label inside the package.
• Please do not send in anything but the PRODUCT itself unless specifically requested by CAPSTONE.
• Remove or provide any password that YOU assigned to the PRODUCT. If access to the PRODUCT is blocked by passwords, then CAPSTONE may not detect and repair all failures of the PRODUCT.

CAPSTONE does not warrant uninterrupted or error-free operation of this PRODUCT. The warranty only covers technical hardware issues during the warranty period and in normal use conditions. It does not apply to software issues or customer induced damages or circumstances such as but not limited to:

1. Damage caused to this PRODUCT(s) by YOU or any non-authorized third party;
2. The serial number of the PRODUCT, components or accessories has been altered, cancelled or removed;
3. Obsolescence;
4. Damage (accidental or otherwise) to the PRODUCT that does not impact the PRODUCT’s operation and functions, such as without limitation to rust, change in color, texture or finish, wear and tear, and gradual deterioration;
5. Damage to the PRODUCT due to transport, a fall, shock etc. after purchase.
6. Damage to the PRODUCT caused by war, terrorism, fire, accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, and use under abnormal conditions;
7. Damage to the PRODUCT that occurs due to water, sand, mud, etc. entering the inside of the product casing.
8. Damage to the PRODUCT caused by improper installation or improper connection.
9. Damage to the PRODUCT caused by an external electrical fault, irregular voltage sources, exhausted batteries or any accident;
10. Damage to the PRODUCT resulting from use outside of normal operation, storage parameters, or environment pollution;
11. Damage to the PRODUCT caused by third party software or virus(es); or there is software loss or data loss that may occur during repair or replacement;
12. Usability due to forgotten or lost security passwords;
13. Usability of or damage to the PRODUCT caused by contamination with hazardous substances, diseases, vermin, or radiation;
14. Fraud, theft, unexplained disappearance, or willful act;
15. When Proof of Purchase is not presented with this Warranty;
16. Returned products which are not packed properly and are not packed in the original CAPSTONE package.

Except as provided in this warranty and to the maximum extent permitted by law, CAPSTONE is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to or corruption of data; or any indirect or consequential loss or damage whatsoever caused including the replacement of equipment and property, any costs of recovering or reproducing any data stored on or used with the PRODUCT. The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions by CAPSTONE. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; to the extent such jurisdiction is governing this Warranty the above limitations do not apply to YOU.

YOU agree and understand that it is necessary for CAPSTONE to collect, transfer, and process personal data in order to facilitate the requested service; and that for this purpose this data may be transferred to and processed in any country where CAPSTONE or its affiliated companies maintains offices, which include countries outside of the European Union, the mandatory laws of which do not guarantee a data protection level equivalent to the laws of EU member states. However, CAPSTONE will use and protect YOUR personal data at any time and in any country subject to the CAPSTONE Privacy Policy. Please access and read the CAPSTONE Privacy Policy at https://capstoneconnected.com/privacy-policy/

Returning the PRODUCT to the CAPSTONE Repair Center during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving YOUR PRODUCT, CAPSTONE reserves the right to check the validity of YOUR Warranty and YOUR request for Warranty service. If the Warranty Period has lapsed or if any of the exclusions in clause 5 apply, YOUR request will be deemed out of warranty (“OOW”).

If YOUR service request is OOW, a Service Charge List with an offer for repair will be provided to YOU, which YOU may accept or reject. If YOU accept the repair, we will provide YOU with an invoice for the repair labor, spare parts and other costs stated in the Service Charge List. YOU must pay the invoice within 4 weeks of the invoice’s date of issue. The repair will only be completed after the invoice is settled.

To the extent permitted by law, CAPSTONE may charge YOU a diagnostic fee (including transportation costs if any) of up to US$ 100 (or the equivalent in local currency) if YOUR service request is OOW and YOU refuse the repair offer; or if YOUR PRODUCT does not require service.

After YOUR PRODUCT has been repaired, or if YOU do not agree to the repair offer, CAPSTONE will return YOUR PRODUCT via the agreed RMA method. If YOU do not pick up YOUR PRODUCT, or if delivery is not possible at the address provided by YOU, CAPSTONE will send YOU a notice at the address YOU provided when requesting the service. If YOU still failed to pick up the PRODUCT within a period of 90 days from sending the notice, CAPSTONE reserves the right to claim damages from YOU, including the cost of storage; to dispose the PRODUCT in accordance with the applicable laws and regulations; and any statutory right of lien for unpaid charges.

This Warranty applies only in the country of purchase except:

• If the country of purchase is in one of the North American countries: USA, Canada, and Mexico, this Warranty entitles YOU, during the warranty period, to CAPSTONE warranty service within these North American countries.

This Warranty provides the following additional restrictions:

• Service procedures may vary by country.
• Some service and/or spare parts may not be available in certain countries.
• Localized spare parts may be replaced with the version available in the country where the repair is requested.
• Some countries may have fees and restrictions that apply at the time of service.
• Certain countries may require additional documentation, such as proof of purchase or proof of proper importation, prior to performing International Warranty and Support.

CAPSTONE reserves the right to interpret the provisions in this CAPSTONE Warranty Information. The information in this warranty may change without prior notice. Please visit https://capstoneconnected.com/warranty for the current and complete CAPSTONE Warranty Information.

CAPSTONE contact details You may reach us by email at customercare@capstoneconnected.com or call our toll-free number at 1.888.570.8889 (Business Hours: Monday – Friday 9:00 am to 5:00 pm Eastern Standard Time).