How much does the mirror weigh?

The mirror weighs approximately 10 pounds.

How easy is it to move the mirror from the wall bracket to the stand?

The wall bracket is a simple slide-in design and the same for the free-standing stand. The mirror can easily be moved between stand and wall for convenience and flexibility.

Does the free-standing stand adjust?

The free-standing stand is adjustable allowing the Smart Mirror to tilt back and forth.

Can Bluetooth devices be connected to the Smart Mirror?

Yes, provided that the tablet being used to display on the mirror has Bluetooth capabilities.

Can I make phone calls using the Smart Mirror?

There is no sim card slot to add phone service in the Smart Mirror.  Depending on your customization, there are numerous communication apps that can be downloaded onto the Smart Mirror.  (i.e. Whatsapp, Facebook Messenger, Skype).

Does the mirror have speakers?

Yes, the Smart Mirror has four integrated speakers

Am I required to use the Voice Assistant?

No. The Smart Mirror has touch screen.

Can I surf the web and download apps?

Yes, you can download numerous apps ranging from various categories (i.e. music, social, fitness, & plenty more).  You can also surf the web with the built-in Internet Browser (i.e. YouTube.com, Twitter.com, Google.com).

Is the mirror display screen always on?

The Capstone Connected Smart Mirror has two distinct functions. It is a regular LED mirror when switched off or a smart display when switched on.

Can I password protect the mirror?

The mirror can be set to the “lock screen” from the System Setting’s menu. You can also disable the password requirements for instant access.

Is the mirror screen always on?

You can hide the mirror’s display so it can be used like a regular mirror, or keep the display on.

How do I clean the mirror?

We recommend using a gentle, non-abrasive screen cleaner and wiping the mirror with a microfiber cloth.

What do I do if I received a defective order?

If your order is defective, notification of the defective product must be received within 30 days from receipt of the shipping confirmation e-mail.
Please see return policy for additional details.

What is the return policy?

No returns will be accepted or processed without a formal Capstone return authorization number which will be issued directly from our Customer Care Department.  In order to obtain this number, please email customercare@capstoneindustries.com or dial our toll-free customer service number at 1.888.570.8889.

Business Hours: Monday – Friday 9:00 am to 5:00 pm Eastern Standard Time

You may return most new, unopened items sold and fulfilled by the Company, within 30 days of delivery for a full or partial refund as long as the product is returned in original condition with all accessories included.  Shipping and handling charges will not be refunded.  Customer is responsible for return of the unit insured and freight prepaid.  The credit card used for the original purchase will be credited within the next monthly billing cycle. The 90-Day Limited Warranty included with the product applies from the original date of purchase.  Parts and accessories are non-refundable.  Items should be returned in their original product packaging.

We reserve the right to provide necessary repair, exchange, replace, or upgrade a product, at our option, as opposed to providing a monetary refund.

Do you ship outside of the United States?

Currently we do not ship to international locations; therefore, we will not accept orders for shipments outside of the United States.

What do I do if I never received my order?

In the rare event that your order never arrives, notification of lost items must be received within 30 days from receipt of the shipping confirmation e-mail.

Where are you located?

Our corporate office is in Deerfield Beach, Florida 33341.

How do I earn my early adopter participation credit, $100.00, value?

In order to receive your early adopter participation credit of $100.00, you must complete (1) one written marketing survey and (1) one phone interview.

Will the $100.00 early adopter credit be issued as cash?

No. Any participant who completes the written survey and phone interview will receive a $100.00 Visa gift card.

How do I contact your company if my question(s) aren’t answered here?

Please email customercare@capstoneindustries.com or dial our toll-free customer service number at 1.888.570.8889.

Business Hours: Monday – Friday 9:00 am to 5:00 pm Eastern Standard Time.